Frequently Asked Questions (FAQs)
What does Frisk do?
Frisk provides e-learning to the fintech, cryptocurrency and gambling sectors. Industry-specific subjects: anti-money laundering/counter-terrorist financing; fraud, cybercrime and scams awareness; and sanctions management. Frisk also delivers infosec, General Data Protection Regulation (GDPR), anti-bribery & corruption and human resources compliance training for all businesses.
Frisk proudly supports our customers' learning needs and encourages learners to contribute their feedback by emailing: firstname.lastname@example.org.
Why choose Frisk?
The delivery of compliance topics is often underwhelming. Frisk study packs stand out in the field. They’re appealing, fun and engaging. We avoid jargon and legalese, presenting the materials in a simple, structured manner. Users quickly assimilate the facts and learning points, even if English is not their first language. We make sure that our training is accessible and written in plain English.
Our training materials are regularly subject to audit, as the majority of our customers are licensed by the FCA or the Gambling Commission. We seek and receive regular feedback on our training materials and have had many positive comments about the high quality and unbeatable pricing that we offer.
How do I get help?
Please contact Frisk Learning Support. Email: email@example.com (Mon - Fri between 9.00 am and 5.00 pm).
We have a SCORM/xAPI-based LMS. Can we still use Frisk Lessons?
Yes. We distribute Frisk Lessons via SCORM Cloud. All you need is a SCORM-compliant Learning Management System (LMS) to host our content. You can consider using an LMS such as Workday, SCORM Cloud or Lessonly. We call these systems a Target LMS (TLMS).
How are Frisk Lessons distributed?
Frisk Lessons are hosted on a virtual SCORM Cloud library. Frisk uses Rustici’s SCORM Cloud Dispatch service to export, play, report on and version control Frisk Lessons. Rustici uses standardised security architecture to deliver its service. We can provide you with more details on how the APIs work together (SCORM Cloud versus your chosen LMS) and how completion results are recorded.
How do you add content to your TLMS?
You open the 'add content' feature via your chosen LMS. You then drag and drop a ZIP file (supplied by us to you) to import the Frisk Lesson. We'll also provide a cover image and a course description.
On agreement, Frisk can be given an Instructor Account via your TLMS. We then log in, help you create content and add SCORM lessons (without the ability to see end-user data).
How do you licence Frisk Lessons?
You buy Allocation Licences (direct from Frisk or via a supported marketplace) and allocate these lessons to users via your TLMS. You can 'Get a free trial' and start right away.
How do you schedule lessons?
Frisk can advise on your scheduling, content and training needs. The TLMS are primarily responsible for supporting distribution. For example: adding users via bulk upload, aligning their roles with your chosen learning pathways and lessons, or the integration of your API + SSO. Each TLMS offers different levels of technical ability. Do your homework to guarantee long-term success!
How do you update Frisk Lesson content?
Frisk Lessons contain off-the-shelf content. This includes: text, voiceover and animations. E-courses need careful version control, backup and maintenance. Further, we do offer customers the opportunity of creating content via our KNOWLEDGE SHARE (we develop content for free on a confidential basis and redistribute the final anonymised version to all customers).
Customers often want to update some very specific content. For example: Money Laundering Reporting Officer (MLRO) contact details, procedures, policy links, etc. Frisk excludes such Bespoke Content from off-the-shelf Frisk Lessons. You can either: a) set this up alongside your Frisk Lesson using your LMS's own templates and creation features, or b) add custom content (Google® Slide files (subsequently exported as PDF files)) to a 'bookshelf' key takeaway topic, built in Adobe® Captivate and embedded by our instructional designers within your custom Frisk Lesson.
Google® Workspace’s PDF merge feature gives you an easy way to maintain PDF updates. This gives you excellent control over e-learning content (as you can change the materials in real time)!
You might want to customise our content, too. In this case, we set up your own version of each lesson via a transcript. You track requested changes via Google® Docs. Frisk then provides an update service at an hourly rate (£45 per hour (excluding VAT)).
Please contact us for further information: firstname.lastname@example.org
How much does bespoke e-learning cost?
Frisk supply bespoke slides or videos on any topic. We charge £500 per day for this bespoke content, including creating graphics, animation, character 'avatar' creation, writing copy and obtaining expert opinions. This fee is not for one person – it applies to our whole team! Frisk always agrees to a project fee in advance. A typical 30-minute training presentation, with a final test (15–20 slides), would cost around £2,500 (excluding VAT).
However, we provide different options to suit multiple budgets. The budget solution involves converting your existing slides into a study pack (which must be viewed in its entirety to be completed). It usually takes just one day to do this (and supply you the final Adobe® Captivate package).
What is the KNOWLEDGE SHARE?
If you have an interesting financial crime topic that you want to build, we might consider doing that for free, through our KNOWLEDGE SHARE – a unique concept that ensures best practice. The end result is an anonymous contribution that does not reveal company details or confidential information. These materials can then be licensed by other customers through our Frisk Lesson programme.
Thank you for reading these FAQs. If you have questions, don't hesitate to email and we will arrange a call. Email: email@example.com