Frequently Asked Questions

Why choose Frisk Online Limited?

The delivery of compliance topics is often underwhelming. Frisk study packs stand out in the field. They’re appealing, fun and engaging. We avoid jargon and legalese, presenting the materials in a simple and structured manner. Users quickly assimilate the facts and learning points, even if English is not their first language. We invest a lot of time and energy making sure that our training is accessible and written in plain English.

Our training materials are regularly subject to client audit, as the majority of our clients are licensed by the FCA or the Gambling Commission. We seek and receive regular feedback on our training materials and have had many positive comments about the high quality and unbeatable pricing that we offer.

How do I get help?

Please contact Frisk Learning Support. Email: support@frisk-online.com (Mon - Fri between 9.00 am and 5.00 pm).

We have a SCORM/xAPI based LMS can we still use Frisk modules?

Yes. We distribute Frisk Lessons via SCORM Cloud. All you need is a SCORM-compliant LMS to host our content. You can consider using LMS's such as TalentLMS, SCORM Cloud and Lessonly.

How are Frisk Lessons distributed?

Frisk Lessons are hosted on a virtual “SCORM Cloud” library. Frisk Online use Rustici’s SCORM Cloud Dispatch to export Frisk Lessons. Exported files are saved in a ZIP format and stored on Frisk Online’s Google® Workspace. You receive a share link (via Google® Workspace) to each ZIP file. 

You upload the ZIP as “SCORM” content to your “Target Learning Management System (TLMS)”. You buy "Allocation licences" on a 12-monthly basis (from Frisk Online) and allocate these lessons to users via your TLMS. Frisk Online provides consultancy on your scheduling needs. The TLMS are primarily responsible for supporting distribution. For example: adding users via CSV. to learning plans/pathways or the integration of your API + SSO. 

On agreement, Frisk Online can be given an “Instructor Account” via the TLMS. We can then login and help you create content and add SCORM lessons (without the ability to see end-user data).

How do you update Frisk Lesson content?

Frisk Lessons contain off-the-shelf content. We provide a wide array of diverse lessons. It’s likely that some of our content will suit your business model. Further, we do offer an opportunity to create content via our KNOWLEDGE SHARE scheme (we develop content for free and redistribute the anonymised versions to all clients).

Clients often want to update some very specific content. For example: MLRO contact details, licensing information, useful resources and policy links, etc. Frisk Online excludes such “Bespoke Content” from off-the-shelf Frisk Lesson content and includes it within Google® Slide files (subsequently exported as PDF files). You can purchase these PDFs and link them to a “Key Takeaway” lesson. You can then update these PDFs, without our assistance, on an ad-hoc basis. Google® Workspace’s PDF merge feature gives you an easy way to maintain updates.

You might want to customise off-the-shelf lessons, too. In this case we set up your own version of each lesson. You will track requested changes via Google® Docs. Frisk Online will then provide an update service (to update the SCORM content). 

Please contact us for further information: info@frisk-online.com

What is the KNOWLEDGE SHARE?

Frisk Online build your study packs as part of the set-up fee, bringing together the tasks you choose from our A-Z listings. Any new scenarios we write for our clients are sanitised and contributed to our KNOWLEDGE SHARE – a unique concept that ensures best practice. The end result is an anonymous contribution that does not reveal, company details or confidential information. These scenarios can then be modified by other clients participating in the scheme.

Thank you for reading these FAQs. If you have any other question, don't hesitate to email and we will arrange a call. Email: support@frisk-online.com